Klachtenprocedure:

Met ingang van 1 januari 2017 moeten alle zorgverleners in Nederland voldoen aan eisen die in het kader van de Wet Kwaliteit, Klachten en Geschillen Zorg (Wkkgz) worden gesteld. Ook mijn praktijk voldoet aan deze eisen.

Als je niet tevreden bent met mijn behandeling of hoe ik met je om ga, dan hoor ik dat graag van je zodat we er allereerst gezamenlijk uit proberen te komen. Uiteraard heb ik de intentie om je onder iedere omstandigheid te zien en te horen. Een goed gesprek kan opheldering geven en een wederzijds zich gezien en gehoord voelen. Mochten we er samen toch niet uitkomen, dan heb je de mogelijkheid om een officiële klachtenprocedure volgen. Lees hier meer welke stappen je kunt ondernemen.

In mijn contacten met mijn cliënten gelden de bepalingen, beroepscode en klachtenregeling van de VBAG en RBCZ/TCZ.



Complaint procudure:

With effect from 1 January 2017, all care providers in the Netherlands must meet the requirements set under the Quality, Complaints and Disputes Care Act (Wkkgz). My practice also meets these requirements.
If you are not satisfied with my treatment or how I treat you, I would love to hear from you so that we first try to work it out together. Of course, I intend to see and hear you under every circumstance. A good conversation can provide clarification and a mutual feeling of being seen and heard. If we cannot work it out together, you have the option of following an official complaints procedure. Read more below what steps to take:
In my contacts with my clients, the provisions, professional code and complaints procedure of the VBAG and RBCZ / TCZ apply.


VBAG Association for the Promotion of Alternative Medicine
You have a complaint. What now? All VBAG care providers have been paid to a disputes committee. They do everything to offer you help in a good and respectful way. Yet it can happen that you are not satisfied with something. It would be good if you discussed that dissatisfaction with your therapist. But sometimes it doesn't work or it doesn't help. If you need help or if your dissatisfaction is leading to a complaint, we will support you in this. In this brochure you will find information about how this works. It is important to first discuss your dissatisfaction with complaint with your therapist. Perhaps there is a misunderstanding and you will work it out together if you make it known that you are dissatisfied with what you want differently. Is it difficult to express your dissatisfaction orally? Then try to present it to your therapist in writing. It is possible that an opening will be created in this way to talk to each other and to eliminate the problem. A good conversation with your therapist usually resolves your dissatisfaction or complaint.

If you cannot resolve it together:
Do you not feel able to discuss your dissatisfaction or complaint with your therapist, does the situation not allow this or you cannot resolve it together? Then you can engage the complaints officer free of charge. This supports you in formulating your complaint or dissatisfaction and in investigating solutions. Together with you we will look into the possibilities to find a hearing for your complaint. Your complaint will be processed within six weeks. The therapist who is involved is entitled to know this and is informed. The complaints officer is independent. Deployment of complaints officer To deploy the complaints officer, contact the VBAG secretariat. They will then have the complaints officer contact you. Disputes committee: binding decision If the deployment of the complaints officer or the way in which your dissatisfaction or complaint has been handled is unsatisfactory for you, you can turn to the disputes committee. This disputes committee is independent of all parties and specializes in complementary care. A decision by the disputes committee about your complaint (dispute) is binding for both you and the therapist. Sometimes the committee decisions can grant compensation.

VBAG Association for the Promotion of Alternative Medicine Costs Submitting a dispute to the disputes committee costs € 50. The disputes committee will make a decision on your complaint within six months. You can find more information about how to submit a dispute at www.geschillencommissie.nl. The complaints officer can help you with this. What can you submit a complaint about? You can submit a complaint about matters concerning the treatment you receive or have received from your therapist. For example, the quality of the treatment or the way you have been treated. But also about an incorrect assessment of the therapist, damage caused by the treatment or about damaged / missing property.

TCZ If there is a serious complaint, the complaints officer can advise you to file your complaint with the Disciplinary Law Complementary Care (TCZ), Postbus 297, 4700 AG Roosendaal, telephone number 0165 - 567 014, at the Public Health Inspectorate or a civil court. The TCZ consists of the Supervisory Board and the Appeals Board. Disciplinary Law Complementary Care Professional practitioners who are registered in the RBCZ register are subject to disciplinary law, which is provided by the TCZ. Do you have a complaint and cannot find a solution with your care provider? Contact the VBAG! The secretariat of the VBAG can be reached by telephone on working days between 9 a.m. and 12 a.m. on number 040-2838988. At other times and when all lines are busy, it is possible to speak into the answering machine. You can also send an email to secretariaat@vbag.nl.